Shipping policy

Last updated 2 August 2026.

All orders are packed and dispatched from Pohuehue, Auckland, New Zealand.

We currently ship to New Zealand and Australia only.

Processing

We aim to dispatch orders within 2 business days. You'll get a confirmation email as soon as your order is on its way. Orders placed over weekends and public holidays are dispatched on the next business day.

Shipping rates

Rates are calculated at checkout based on your delivery address and, for Australian orders, the weight of your parcel.

The rates below are in New Zealand dollars. If you're shopping from Australia, prices and shipping are shown and charged in Australian dollars, converted at the rate applying when you order — so the exact AUD amount can move slightly day to day.

New Zealand

  • $10 standard shipping
  • Free shipping on orders of $99 or more

Australia

  • $20 — parcels up to 300g
  • $32 — parcels 301g to 900g
  • $45 — parcels over 900g

Delivery times

Delivery times depend on the carrier and your destination, and are outside our control once a parcel has been handed over. Australian orders take longer than domestic ones, particularly during busy periods.

Customs and duties

Orders shipped to Australia may attract import duties, taxes or customs charges on arrival. These are set by the destination country and are the recipient's responsibility — they aren't included in the price you pay us.

Delivery addresses

Please double-check your address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we'll happily resend it once the reshipping cost is covered. If you spot a mistake, email julia@juliascott.co.nz straight away and we'll fix it if the order hasn't gone out.

The Starting Solids Online Course

The course is digital — there's nothing to ship. Access is emailed to you immediately after checkout, so no shipping charge applies to it. If you buy the course on its own, you won't be asked for a delivery address.

Lost or damaged parcels

If your order hasn't turned up when you'd expect it, or arrives damaged, email julia@juliascott.co.nz and we'll chase it up with the carrier and make it right.